(If you copy from another group please cite the sources)

TEAM MEMBERS:

• Kilian Link
• Carina Hazenoot
• Marie Le Gouz de Saint-Seine
• Laura Bonatiu
• Komal Mehta
• ..
  

QUESTIONS LIST

• What's the main objective of the changes which are going to be made?
• How long does the problem exist?
• What's the training budget (also; time expressed in money)
• Scope of training needs?
• Which steps are token in the changing process until recently?
• Does the company has experiences in changes like these?
• Which people from within the company are responsible for the changing process?
• Customer expectations from our service staff.
• Detect the real problems, draw up an action plan and worst case scenario.

• In what timeframe should the training be given?
• Who need to be trained/ which employees? What is the profile of the employees?
• Where does the training need to take place?
• How to get in contact with the employees regarding training, after three month on chaos?
• What's the profile of the employees?
• What is the history of the company?
• What's the training situation in the company?
• What kind of problems were involved last year?
• Who is their client?
• What is the strategy of the company? Vision and mission?
• What is the culture of the company?
• What other sources can be uses?
• .What is the gap?(current situation and the desired one)
• . How ca we involve the personnel in the training programme?
• .How are the changes going to impact the employees?
• ..

STRATEGIC OBJECTIVES TRAINING PLAN
Our priority will be to focuse on managers and improve the internal communication as well as, later, the communication with clients.

• .First step: Inform people about the changes and the training plan
• .Second step: Personal training focused on personal skills, communication with clients, management skills...
• .Third step: Group training : Focused on internal communication
• Last step: Tests and feedback to evaluate the process and improve it if it is necessary
  
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TRAINING PLAN MATRIX

WHAT Programs	WHO Participants	WHY Objectives	HOW Methodology	WHEN Dates	WHERE Locations
Project managment	Managers	Objective of the "personal" training : -To improve social skills, -leading teams, -project development. Objective of the group trainig : - improve the internal communication - Develop a common method of how to manage in a company	"Personal trainig" and group training, Master classe and role playing brainstorming sessions	2 days	outside of the company (training center)
Time managment	All employees	To reduce the inefficient time with 50 %	Train them with specific tools and schedules on the computer. (theory and practice) In groups	4 days in 1 month, 2 hours during worktime	inside of the company
Soft management skills	all employees	get connected with the people who work around you	invite a guest speaker Learn how to be appreciative, pay attention to others, practice active listenning, resolve conflicts	1 day	Internal
Internal communication	all employees level 3 at least	to reduce ineficient time with 50% To be able to listen, undersand and judge messages and to communicate in a clear way	case for a group : superiors become clecrs and vice versa Role-plays in which people behave in their usual way, taping on video and giving feedback on the way they communicate, both verbal and non-verbal.	2 days	External trainingcenter
Team motivation	All employees	To reduce ineficient time To work cooperatively with others, sharing knowledge and experience to attain goals in a more efficient way Crosses functional, geographical cultural or others borders in working with others.	Games (Spiderweb), in groups in which employees are horizontally and vertically mixed	1 day	At the beach
Leadership	Directors, managers	to reduce ineficient time To be able to challenge and motivate others to improve their performance Define job responsabilities and expectations. Sets objectives and offer feedback and support reinforce and reward good performance To be able to stimulate the development of the others by identifying specific development possibilities, providing constructive feedback, and creating tailored opportunities for growth.	special seminars for small groups of 5 directors Topics : become a good listener, planning, motivation, handling of difficult situations, how to empower others.	2 days	External training center
Negotiation	Managers, consultants, directors	To learn how to communicatie in a manner that is trustworthy and builds a stable and long lasting relationship.	Role-plays	1 day	In company training

COMMENTS

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