Team members: Team Roles & Rules

• Andreas Schmidiger
• Bernardo Flores
• Miguel Cerdeira
• Miroslav Skulic
• Omar Mamiche
  

• Sidharth Bhasin

Team Rules:
Bernardo & Sid shall be the team members who have been given the responsibility to update the Wiki on a regular basis or as and when required by class.
All points of view that are generated by the team shall be duly taken into consideration before any changes are made on the wiki



Interview Script
Company background
What is the vision / mission of Mango?
What value do you give to your customers?
Who are your key competitors?
Who do you differentiate from competition?
What are your competitive advantages?
What are your future expansion plans?
Do you adapt to (foreign) markets?

HR in mango
Do you have currently an HR department? If yes, what is their role in the company?
What are your main cultural values?
How are these values communicated, implemented, controlled?
How many employees do you currently have?
What is employees’ perception about their work environment including colleagues?
How do you evaluate your employees?
What competencies do you look for?
What benefits do you offer them?
How do communicate with your employees?
How is their compensation vs. industry standards?
Do you involve your employees when taking decision?
What additional education do you provide?
Do you provide training? What type?
Do you hire internally, externally or both?
Do you provide a career path to your employees?
How many hierarchical layers are there? Including at stores?
Did you have already a problem with some of your employees?
How did you solve it?
How many of your current employees have been promoted internally?
What is the opinion of the employees regarding the company? Which are the main complaints?
What are your key findings from exit interviews? What are their main complaints?
What is the rate of attrition in Mango?
How many meetings do you have with the employees?
How do you handle overtime (compensation, evaluation, promotion, etc)?
What control systems are implemented?
Which were the main changes made in Mango in the last 2 years? How were they implemented?
Did you face any resistance from the employee side?
How did you overcome it?
How familiar are your employees with the products as well as procedures?
How empowered are your employees?
How are priorities assigned to employees?

Consumer perception
What is your current customer perception with regards to service at Mango?
Which are their main issues that need to be corrected?
How are Mango’s services comparing to competition?